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Maintenance Request

Inform Us of a Maintenance Issue

Maintenance Info

Submit your work request through your Resident Portal and we will dispatch the work order to one of our trusted vendors that's best suited for the job.

ER Hotline number:
615.551.5168

Submit a Request

Maintenance Emergency Protocols

  • Call 911 for life-threatening emergencies or go directly to the nearest emergency room
  • Call your utility service provider first for flooding due to plumbing or an electrical emergency, and then call the maintenance hotline
  • Call 911 for a gas leak, carbon monoxide leak, or fire, and then call the maintenance hotline. Also call your service provider after 911 to report a gas leak
  • No functioning toilets in the house
  • You have sewage overflow
  • No water
  • Water leaks that are causing immediate damage to the home
  • No heat or air when temperatures are below 45 degrees or above 95 degrees
  • Security and safety issues (broken windows, broken doors)
  • Electrical outages (not caused by the power company) and loss of power to medical equipment